Terms of Service

Effective October 9, 2026

1. Agreement

These terms are an agreement between you and Closima LLC, a Wyoming limited liability company ("Closima", "we", "us") for your use of closima.com, app.closima.com and the services we provide through them (together, "Closima"). By creating an account or using Closima, you agree to these terms and to our Privacy Policy. If you use Closima for a business, you agree on behalf of that business and confirm you're authorized to do so. You must be at least 18.

2. What Closima does

Closima is software for real estate transaction coordinators ("TCs") and their teams. Among other things, it files documents you send to it, calculates transaction deadlines, keeps checklists, drafts emails for you to review and send, gives your agents a page showing where their transactions stand, sends documents for electronic signature, and keeps track of your fees and invoices.

3. Not a brokerage, not legal advice

Closima is a tool. It isn't a real estate brokerage, a licensee, an escrow or title company, or a law firm, and nothing in Closima is legal, tax or real estate advice.

• Deadlines are calculations, not guarantees. Closima works out dates from the information you enter or that it reads from documents, using default rules (for example, Nevada business days and holidays). Your contract controls. You're responsible for checking every date against the signed contract and for meeting your deadlines.
• Your professional obligations stay yours. You're responsible for complying with the laws, licensing rules, brokerage policies and contracts that apply to your work, including what licensed and unlicensed people may do and how fees may be paid.
• Documents and forms. Closima doesn't decide which forms a transaction needs. Use the forms your broker and the law require.

4. Accounts and teams

• Keep your sign-in details secure and tell us right away if you think someone has accessed your account without permission. You're responsible for what happens under your account.
• The owner of a business account decides who's on the team and what role each person has. The business is responsible for its team members' use of Closima.
• Links you create for others, such as an agent's portal link or a calendar link, let anyone who has the link see what it shows. Share them only with the intended person, and reset a link if it may have been shared further.
• Give us accurate information and keep it up to date.

5. Your content

"Your content" means everything you or your team put into Closima or send to it: transactions, documents, emails, contacts, notes and settings.

• You own your content. You give Closima a limited permission to store, copy, process and display it only as needed to provide Closima to you, to keep it secure, and as described in our Privacy Policy. We don't sell your content.
• You need the right to share it. Your content often includes other people's information: clients, agents, escrow officers and lenders. You confirm you have the right to give it to us and to use it in Closima, including any notices or consents the law requires.
• We don't review your content. We don't monitor or check what you upload for accuracy, ownership or legality, and we aren't responsible for it.
• Sensitive documents. Closima deletes documents it recognizes as sensitive financial or identity documents (such as bank statements and IDs) 90 days after they arrive. Keep your own copies of anything you need longer, in your brokerage's system of record.
• Back up what matters. Your brokerage's system remains your official record. Closima isn't a document retention service.

6. Automated and AI features

Some features read and act on your content automatically, for example reading a purchase agreement to fill in a new transaction, recognizing documents, drafting emails, and checking off tasks. Some of these use artificial intelligence provided by other companies, as described in our Privacy Policy. Automated results can be wrong. Review what Closima fills in or drafts before relying on it, and confirm important terms against the documents themselves.

7. E-signatures

• Closima lets you send documents for electronic signature through a third-party e-signature provider. Signers agree to sign electronically in the provider's signing process, and the signed document includes an audit record of who signed and when.
• You choose what to send and to whom. Closima isn't a party to the documents you send and isn't responsible for their contents, whether they're enforceable, or whether electronic signatures are accepted for a particular purpose. Some brokerages require their own signing system for certain documents.
• Requests marked "Test" are watermarked and not legally binding.

8. Email sent in your name

Closima sends some emails in your name: emails you send from your drafts, emails you set to send automatically, signature requests, agent updates and referral invitations. You're the sender of those emails and responsible for their content and for having a lawful basis to send them, including under anti-spam laws. Replies go to your email address.

9. Credits and payment

How credits work

• Closima is paid for with credits, bought in advance. Each transaction uses 1 credit when it's started, whether it's a listing or a transaction under contract. A credit covers the complete transaction.
• Each transaction includes 10 signature requests. If you need more, or want to send something that isn't part of a transaction, 1 credit covers 10 signature requests. Closima asks before using a credit this way.
• New accounts receive free credits to start. During early access, adding credits is free. We'll tell you before that changes.
• If you run out, you can keep working; transactions wait for a credit and use one when credits are added.

Canceled transactions and refunds

• If a transaction is canceled within 14 days of being started, its credit is returned to your credit balance. A transaction can be canceled only once. A canceled transaction can be reopened, which uses a new credit if its credit was returned, but a reopened transaction can't be canceled again. We may decline returns where cancellations appear to be used to avoid paying for completed work.
• Credits are returned to your balance, not refunded as money. Purchases of credits are non-refundable, except where the law requires a refund.
• Credits have no cash value and can't be sold, transferred to another account or exchanged for money.

Expiry, prices and taxes

• Credits don't expire while your account is open. Unused credits end when your account is closed.
• We may change credit prices for future purchases with reasonable notice. Credits you've already bought keep their value.
• Prices don't include taxes. You're responsible for any taxes that apply to your purchases.
• If a payment is reversed or charged back, we may remove the credits it bought and suspend the account until it's resolved.

10. Referrals

When someone signs up from your referral link or invitation, they receive 1 extra free credit, and you receive 1 free credit when they start their first transaction. Referrals to yourself, between accounts controlled by the same person or business, or from the same network you use Closima from, don't earn credits. We may withhold or remove referral credits obtained in ways that don't follow these rules, and we may change or end the referral program for future referrals at any time.

11. Acceptable use

Don't use Closima to:

• break the law, violate anyone's rights, or send spam or misleading messages;
• upload malware, or content you don't have the right to use;
• access accounts, data or systems you aren't authorized to access, or test, probe or disrupt Closima's security;
• copy, resell or sublicense Closima, or use it to build a competing product;
• scrape Closima or overload it with automated requests; or
• get around limits, credits or the referral rules.

12. Other companies' services

Closima works alongside services we don't control, such as your email provider, your brokerage's transaction platform, calendar apps and our service providers. Their terms govern your use of them, and we aren't responsible for them. Names such as TransactionDesk and Gmail belong to their owners; Closima isn't affiliated with or endorsed by them.

13. Closima's property

Closima, including its software, design, templates and default content, belongs to Closima LLC and its licensors. We give you a limited, non-exclusive, non-transferable right to use it under these terms while your account is active. If you send us feedback or ideas, we may use them without obligation to you.

14. Availability and changes

We work to keep Closima available and accurate, but it may sometimes be unavailable, for maintenance or for reasons outside our control. We may add, change or remove features. If a change significantly reduces what you've paid for, we'll tell you in advance where reasonably possible.

15. Disclaimer of warranties

Closima is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise that Closima will be uninterrupted or error-free, that calculated dates or automated results will be correct, or that emails and signature requests will be delivered.

16. Limitation of liability

To the fullest extent the law allows, Closima LLC and its owners, employees and agents won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, fees, commissions, data or goodwill, arising from your use of Closima, including from a missed deadline, even if we were told they were possible. Our total liability for any claim relating to Closima is limited to the greater of the amount you paid us in the 12 months before the claim or $100.

17. Indemnification

You'll defend and indemnify Closima LLC and its owners, employees and agents against claims, losses and costs (including reasonable attorneys' fees) arising from your content, your use of Closima, emails or documents you send through it, or your breach of these terms or the law.

18. Ending your account

• You can stop using Closima at any time and ask us to close your account.
• We may suspend or close an account that breaks these terms, that puts other users or Closima at risk, or as the law requires. Where reasonable, we'll tell you first and give you a chance to fix the problem.
• This includes accounts that repeatedly cancel transactions to get credits back for work Closima has already done. When we close an account for abuse, we may also block new sign-ups from the network (IP) addresses connected to it.
• Before your account is closed, you can download your documents. After it's closed, we delete your content as described in our Privacy Policy.
• Sections that by their nature should continue after your account ends (including 5, 9, 15, 16, 17 and 20) do.

19. Copyright complaints

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. If you believe material in Closima infringes your copyright, send our copyright agent a written notice that includes:

1. your physical or electronic signature;
2. the copyrighted work you believe is infringed;
3. the material you believe is infringing, and enough information for us to find it;
4. your name, address, phone number and email address;
5. a statement that you believe in good faith the use isn't authorized by the copyright owner, its agent or the law; and
6. a statement, under penalty of perjury, that your notice is accurate and that you're the copyright owner or authorized to act for the owner.

If your material was removed and you believe that was a mistake, you may send a counter-notice with your signature, the material and where it was, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, and your name, address and phone number with consent to the jurisdiction of the federal court for your district. We may restore the material 10 to 14 business days after a valid counter-notice unless the person who complained tells us they've filed a lawsuit. We close the accounts of repeat infringers where appropriate. Knowingly false notices can result in liability for damages.

Copyright agent: Copyright Agent, Closima LLC, 30 N Gould St, Ste R, Sheridan, WY 82801. Phone: (669) 345-1190. Email: [email protected]. Registered with the U.S. Copyright Office (DMCA-1082434).

20. Governing law and disputes

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules.

1. Talk to us first. If you have a dispute with Closima, or we have one with you, the side raising it sends the other a written notice describing the problem and what would resolve it. Notices to Closima go to our email address below. We'll both try in good faith to resolve it within 30 days.
2. Mediation. If it isn't resolved within 30 days, either side may start non-binding mediation with a neutral mediator in Las Vegas, Nevada, or by video conference. The mediator will be chosen by agreement. If we can't agree within 15 days, either side may ask the American Arbitration Association to appoint one under its Commercial Mediation Procedures. We'll share the mediator's fees equally, and each side pays its own costs. Mediation is confidential to the extent the law allows.
3. Court. If mediation doesn't resolve the dispute within 60 days after it's requested, either side may bring the claim in the state or federal courts located in Clark County, Nevada. You and we agree to their exclusive jurisdiction and venue.

Either side may skip these steps to bring a claim in small claims court in Clark County, Nevada, or to ask a court for urgent relief to stop misuse of Closima, unauthorized access, or infringement of intellectual property. Any claim must be brought within one year after it arises, unless the law requires a longer period.

21. Changes to these terms

We may update these terms. If a change is significant, we'll tell you by email or in Closima before it takes effect. Continuing to use Closima after a change takes effect means you accept it. The date at the top shows when the terms last changed.

If any part of these terms can't be enforced, the rest still applies. These terms and the Privacy Policy are the whole agreement between you and Closima about Closima. Not enforcing a part of the terms isn't a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a sale or reorganization of our business.

22. Contact

Questions about these terms? Contact us.